FAQs

Before flight of Cargo/Courier
After flight of Cargo/Courier

Reservation
Schedule Change
Cancellation
Refund
Price Quatation Request
Charter Service Request
Booking Detail Amendment

1. How can I check for flight/route availability?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. You can find contact details at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

2. How do I get space confirmation for my cargo?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. You can find contact details at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

3. What documents do Customs require to export shipment out of Addis?

Business license, Export/Import permit. For further information contact Addis Ababa Airport Customs Authority or use http://www.intertek.com/government/ethiopia/?gclid=EAIaIQobChMI1ee2_aiE5AIVhM13Ch3iYQPFEAMYASAAEgJvLvD_BwE

4. What is the cut off time for delivery of my shipment at the Ethiopian Cargo & Logistics Terminal?

a) For Dry Cargo- 08 hours before the flight scheduled time of departure b) For Perishable Cargo- 05 hours before the flight scheduled time of departure For more information, use this link https://cargo.ethiopianairlines.com/contact-us/worldwide-offices to reach the Addis Ababa Hub Cargo Export Handling office.

5. Does ET carry Cargo on its passenger flights?

Yes, ET carries cargo shipments on its Domestic as well as International Flights. For more information, please contact us on the below link https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

6. How are the consignments accepted for air transportation by ET?

Consignments are accepted • directly from the shippers • Through Cargo Agents • Through Interline Partners For more information, please contact us at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

7. What is the responsibility of the Shipper?

The Shipper is obligated to comply with all the Customs and other government regulations of any country flown from/to/through relating to the packing, carriage and delivery of goods including the furnishing of such information and documents as may be necessary to meet such requirements. Carrier will be under no obligation to inquire into the correctness or sufficiency of required information, document or marking. For more information, please contact us at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

8. What type of cargo can be carried on ET flights?

ET offers the facility to carry a variety of commodities like General Cargo, Courier, Perishable, Live animals, Valuable Cargo, Newspapers, Magazines, Books, Periodicals, Human Remains, Dangerous Goods, Heavy Cargo, Wet cargo etc. For more information, please contact us at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

9. Can I book cargo on ET flights through cargo agents?

Yes, Cargo on ET flights can be booked either through ET cargo Agents or Through ET Cargo booking offices. For more information, please contact us at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

10. Can I carry unaccompanied baggage as cargo on the Flights of ET?

Yes, unaccompanied baggage can be transported as Cargo on ETs Domestic and International Flights For more information, please contact us at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

11. Can I change the booking details after shipment is physically accepted in the waybill?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. You can find contact details at https://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. Will I be informed if there is schedule change of my booking?

You will be informed through the contact address You provided on your reservation. For further information, please contact us on the below link https://cargo.ethiopianairlines.com/contact-us/worldwide-offices