CBControl AmericaCBControlAmerica@ethiopianairlines.com
CC : CargoSales CargoSales@ethiopianairlines.com>
Example: Dog weight = 15kg kennel weight 35 kg = Gross weight in this case = 50 kg
Volumetric weight = Kennel dimensions: 121 * 62 * 87 CM/6000 = 108.7 kg
In this case: Volumetric weight will be taken to charge the invoice bill
CargoSales CargoSales@ethiopianairlines.com or CALL : 011 5 17 7311/4520/4525
Our operational standards are classified based on process. Refer the below table
Process | Target |
Acceptance | The acceptance of all time and temperature sensitive healthcare shipment shall be using IATA acceptance checklist for time and temperature sensitive healthcare product |
The truck shall arrive 8 hours before ETD both for freighter and passenger aircraft | |
Should there be any discrepancy between the range indicated on the package and the AWB , The range indicted on the AWB shall prevail | |
The acceptance process of time and temperature sensitive healthcare shipment shall not be more than 30 Minute | |
Documentation | Up on AWB issuance the following special handling code CRT,PIL,COLFRO,ACT and ERT shall be inserted in cargo management system as applicable |
Only one specified shipping temperature range is permitted per AWB | |
24 Hour telephone contact number should be shown on the AWB | |
Build Up | The standard time to build a pallet and container for time & temperature sensitive healthcare product is 25 and 10 Minutes respectively |
The cargo must be built in a temperature-controlled environment corresponding to the SHC stated in the AWB (i.e., COL or CRT). | |
Palletization of time & temperature sensitive healthcare product shall be started 8hrs before ETD (Freighter flights) in designed cold room storage facility | |
Avoid mixed loading shipments of different temperature in the same ULD. | |
The maximum time to complete the buildup of time & temperature sensitive health care product is STD +2hr
| |
Tarmac Standards |
Ensure Time & Temperature Sensitive Health Care Cargo products are properly covered with polyethylene plastic sheet before towing to ramp for loading in rainy season and shall be removed after loading on Aircraft
|
Shall ensure Time & Temperature Sensitive Healthcare products are towed at least STD - 50 Minutes | |
Flight loading / unloading standards | Minimize exposure to extreme temperature by not placing pharma near the doorway position of the aircraft |
The NOTOC presented to pilot in command must have complete information | |
Loading agent shall Ensure pharmaceutical that require different temperature range must not be loaded in the same compartment
| |
The Maximum time to confirm goods onboard (FSU/OEP) for pharmaceutical shipments is ATD +1Hrs | |
Delivery | The standard delivery time of time & temperature sensitive health care product is 2 hours +ATA |
Pharma dedicate warehouse is cleaned daily with Pharma dedicated cleaning equipment and using cleaning checklist.
On freighter aircraft we anticipate shipments being delivered to the pharma facility within 30 Minute of aircraft arrival. Although passenger aircraft are being parked some distance away from the cargo terminal, Ethiopian Cargo & logistics is committed to deliver within 50 Minutes of aircraft arrival using cool dollies. However, in both cases we will be closely monitoring performance times.
Ethiopian cargo & logistics services have its own pharmaceutical handling and pharma quality manual covering the below topics:
We offer prioritized pharmaceuticals handling process trough out our operation especially upon loading and unloading on aircraft.
Ethiopian cargo and logistics services has appointed ‘Ethiopian Cargo pharma wing’ team and each team member has undergone IATA CEIV Pharma training and will continue to do so
• Valid ID/Passport/driving license/
• AWB number and Letter of attorney from Federal Authentication Authority
• Business license
• Bank delivery order (if applicable)
• Valid ID/Passport/driving license
• AWB number and information about the shipments
• Letter of embalming
• Death Certificate (should strictly and clearly indicate the cause of the death)
• Passport or any other identification of deceased
• Valid shipper’s ID
Note: The carriage of Corpse (HUM), where the cause of death is COVID-19, shall not be accepted to/via Ethiopia. For more information, use this link https://cargo.ethiopianairlines.com/customer-care/worldwide-offices to reach the Addis Ababa Hub Cargo Export Handling office.
• Full quarantine for the AVI to be transported.
• Health certificate as per IATA Import/Export regulations.
• Import/Export certificate as Per IATA Import/Export regulations if it is for commercial purpose.
• Import permit must be secured from the consignee particularly if the AVI is destined to BAH & DXB and other country as may be required.
• CITES certificate for endangered species as applicable. For more information, use this link https://cargo.ethiopianairlines.com/customer-care/contact-us to reach the Addis Ababa Hub Cargo Export Handling office.
• Certificate of origin • Phyto certificate (if the shipment is flower)
• Packing list
• Commercial invoice
• Health certificate (for perishable food stuff) For more information, use this link https://cargo.ethiopianairlines.com/customer-care/contact-us to reach the Addis Ababa Hub Cargo Export Handling office.
• DG declaration
• Material Safety Data Sheet (MSDS) For more information, use this link https://cargo.ethiopianairlines.com/customer-care/contact-us to reach the Addis Ababa Hub Cargo Export Handling office.
a) From Monday to Saturday: 06:00 - 21:00
b) On Sunday and during Holidays: 06:00 - 17:00
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